Intégration de Freshdesk et Freshservice : Simplifier la gestion des tickets et des services
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Workflow Management / Customer Engagement / Business Telephony / Process Automation
Fast-TrackYour Digital Transformation
Don’t let any challenge surprise you. At SMC Consulting we help you build your Digital Transformation strategy; automate your processes, anticipate digital trends and make strategic decisions with confidence.
Certified partners Of
We combine recognized expertise and cutting-edge solutions for an automated and tailor-made work environment.
Revolutionize your Digital
Transformation with SMC Consulting
Welcome to SMC Consulting, your trusted partner to optimize your business processes and workflows, increase customer engagement, drive project success and deliver an exceptional customer experience through industry-leading digital solutions. Regardless of the challenge you may be facing we’re here to help.
Our team of experienced Digital consultants works closely with you to anticipate trends, steer your assignments and make informed decisions. We specialize in project management, sales process management and optimization, marketing planning and advertising campaign planning. Our mission is to save you time and simplify your processes.
We fast-track your digital transformation using our expertise in Workflow Management, Automations, Customer Engagement and Customer Success. We partner with renowned partners such as monday.com, Freshworks, Ringover and Make to bring you industry-leading solutions that automate your operations and strengthen your customer engagement.
Whether you need project management, CRM, HR and recruitment tools, applicant tracking system, ITSM, Change Management, marketing campaign management, enterprise business telephony, SMC Consulting is your preferred partner. We focus on delivery using agile methodologies that are the result of many successful experiences within large organizations.
Why use SMC Consulting?
25 years of experience
We have been successfully serving large companies in the fields of digital transformation and information security since the advent of the Internet.
Fast and efficient solutions
Our approach is focused on managing and delivering agile projects. We work with short sprints and deliver according to a pre-agreed schedule no matter what.
The best experts in the industry
A deep understanding of the industry, from its inner workings to external trends, is invaluable. Our team pools industry expertise and develops perspectives, resources, and capabilities so we can prepare you for the challenges and opportunities ahead.
monday.com is a Work OS that makes it easier for teams to collaborate, organize and monitor projects, thus optimizing productivity.
Freshworks offers software solutions for customer service, sales, and marketing, improving customer engagement.
Make offers an automation platform that allows businesses to connect their applications and processes for seamless coordination and intelligent task automation.
Ringover is revolutionizing enterprise telecommunications with an integrated telephony cloud solution, offering advanced collaboration and communication tools for sales teams.
Optimize the way you work
with our digital toolkit
SMC Consulting has developed an innovative digital transformation toolbox to effectively meet all your business challenges. With more than 25 years of experience, serving large companies, we work with companies of all sizes and sectors, ensuring a perfect fit for your specific needs.
Our selection includes software packages like monday.com to optimize project management, Freshworks to strengthen customer engagement, and MoEngage to fine-tune your marketing strategies.
Solutions adapted to the market
and your business challenges
At SMC Consulting, we offer customized solutions to meet your specific needs. Whether you’re
looking to optimize your sales management, automate marketing, improve customer support,
or manage your projects efficiently, our experienced consultants are here to help.
Our business applications are designed to solve your business problems and maximize your results. To learn more about it, Book a meeting with Business Consultant.
Project Management Tool
Project Management Tool
Optimize your project management with our state-of-the-art tools, designed to help you effectively manage each assignment.
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Sales & CRM
Sales & CRM
Discover our CRM and sales management solutions to strengthen your customer relationships, automate your processes, and drive business growth.
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Marketing
Marketing
Optimize your marketing planning and advertising campaign management with our innovative solutions, designed to maximize the impact of your campaigns and your customers' engagement.
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Creation & Design
Creation & Design
Optimize your web agency with monday.com, the complete solution to manage your projects optimally.
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HR & Recruitment
Tool (ATS)
HR & Recruitment Tool (ATS)
Simplify human resources management with our dedicated applications, including our Applicant Tracking System (ATS) to facilitate your recruitment processes.
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Customer Engagement
& Success
Customer Engagement &
Success
Optimize the customer experience with Freshdesk, our comprehensive customer support solution. Efficiently manage support requests, respond quickly to your customers' needs, and build customer satisfaction for unparalleled success.
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IT Service Management (ITSM)
IT Service Management (ITSM)
Optimize your ITSM management and maintain an accurate inventory of your assets with our specialized solutions, integrating a CMBD for a reliable IT infrastructure.
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Chatbots & AI
Chatbots & AI
Integrate chatbots and artificial intelligence to optimize customer engagement and provide a more personalized experience for your users.
Discover Our Services
Purchasing Advice & Implementation
Our experts guide you in identifying the digital transformation solutions best suited to your specific needs. We work closely with you to understand your goals and challenges, and then help you choose the tools and technologies that will maximize your effectiveness.
Once the decision is made, we ensure a transparent and efficient implementation to ensure that you get the most out of your digital investments.
Integration & Customization
Integration and customization are key to ensuring that digital transformation solutions work in harmony with your existing processes and meet your specific needs. Our team of developers integrates the different systems and applications you need, ensuring optimal fluidity and efficiency in their use.
In addition, we customize these solutions to fit your business perfectly, maximizing their usefulness and value.
Training & Getting Started
Training and onboarding are crucial to ensure a smooth transition to new digital transformation solutions. We offer customized training programs for your team, ensuring they quickly master the tools and technologies we put in place.
Our goal is to empower you, so you can get the most out of your digital investments and manage your operations effectively.
Support & After-sales Service
Our commitment to your success doesn’t stop with implementation. We offer a comprehensive after-sales service to ensure that your digital transformation solutions continue to function optimally.
Our support team is available to answer your questions, troubleshoot issues, and provide ongoing maintenance for your systems. We’re here to support you every step of the way on your digital journey, ensuring you’re ready for the challenges ahead.
Our Areas of Intervention
From the initial collection of your business needs to the design and implementation of your workflows, SMC Consulting is here to help you streamline and automate your business operations.
Using our workflow management services, we can help you coordinate and control activities within your organization to ensure the effective and efficient execution of tasks. It involves designing, executing, and monitoring workflows, which are sequences of interconnected tasks or processes.
An effective customer experience starts with a clear customer strategy: what are your ambitions, goals, and the value you want to create for your stakeholders? Our advisors are here to help you develop a clear customer vision and customer strategy that provides direction for the change plan and creates support for planned changes. Together with your employees, we then develop a valuable customer experience for your customers.
With Freshworks’ suite of great software, you’ll be able to engage your customers no matter what communication channel they contact you through. You’ll also be able to deliver a better customer experience, automate communications and marketing messages, all in a fully integrated way, all under a single subscription.
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At SMC Consulting, the focus is on personalizing the no-code experience, taking into account the unique structure and specific needs of your business. With a detailed analysis and in-depth understanding of your business processes, SMC Consulting guides you towards the most appropriate automation strategy. They offer meticulous project management, from selecting the ideal no-code tool to its successful implementation, ensuring that the chosen solution integrates seamlessly with your existing systems and scales with your business.
With SMC Consulting’s expertise and the power of Make, businesses can expect seamless automation and seamless integration that accelerates productivity and drives sustainable growth. Working with SMC Consulting means benefiting from a customized automation solution, designed not only to meet today’s digital challenges but also to optimize task management and empower teams.
We offer a full range of services to make better use of your data and maximize your returns. We use machine learning and artificial intelligence to provide data analytics and data visualizations. We put the results in the hands of stakeholders through the smart apps we build for you. We offer guaranteed results in two-week sprints.
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They Trust Us
Optimize your customer interactions
with effective project management tools
Our agency supports you in the implementation of project management tools adapted to your
business challenges, as well as in the deployment of your customer interactions.
business challenges, as well as in the deployment of your customer interactions.
Contact us today to book your consultation and find out how we can help you
maximize your growth opportunities.
maximize your growth opportunities.
