Workflow Management / Customer Engagement / Business Telephony / Process Automation

Digital Transformation

Fast-Track Your Digital Transformation

SMC Consulting is Europe’s leading digital transformation partner with over 25 years of experience helping businesses optimize operations through intelligent automation, CRM integration, and workflow management solutions. Our certified experts specialize in implementing cutting-edge technologies from industry leaders including Freshworks, and HaloITSM.

We’ve helped hundreds of companies across Belgium, France, Luxembourg, and Switzerland streamline processes, improve customer engagement, and accelerate growth through tailored digital transformation strategies. Whether you need project management tools, sales automation, or end-to-end business process optimization, our proven methodology delivers measurable results in weeks, not months.

Don’t let any challenge surprise you. At SMC Consulting we help you build your Digital Transformation strategy; automate your processes, anticipate digital trends and make strategic decisions with confidence.

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Certified partners Of

HaloITSM - IT Service Management partner of SMC Consulting
Ringover
Document360
Apollo.io's Sales Intelligence and Automation Solutions
SMC Consulting freshworks
Make
HaloITSM - IT Service Management partner of SMC Consulting
Ringover
Document360
Apollo.io's Sales Intelligence and Automation Solutions
freshworks
Make

We combine recognized expertise and cutting-edge solutions  for an automated and tailor-made work environment.

Digital Transformation

Revolutionize your Digital
Transformation with SMC Consulting

Welcome to SMC Consulting, your trusted partner to optimize your business processes and workflows, increase customer engagement, drive project success and deliver an exceptional customer experience through industry-leading digital solutions. Regardless of the challenge you may be facing we’re here to help.

Our team of experienced Digital consultants works closely with you to anticipate trends, steer your assignments and make informed decisions. We specialize in project management, sales process management and optimization, marketing planning and advertising campaign planning. Our mission is to save you time and simplify your processes.

We fast-track your digital transformation using our expertise in Workflow Management, Automations, Customer Engagement and Customer Success. We partner with renowned partners such as  HaloITSM, Freshworks, Document360, Ringover and Make to bring you industry-leading solutions that automate your operations and strengthen your customer engagement and your employees experience.

Whether you need project management, CRM, HR and recruitment tools, applicant tracking system, ITSM, Change Management, marketing campaign management, enterprise business telephony, knowledge management, SMC Consulting is your preferred partner. We focus on delivery using agile methodologies that are the result of many successful experiences within large organizations.

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Why use SMC Consulting?

Over 25 years of experience in digital transformation and IT consulting - SMC Consulting expertise icon

25 years of experience

We have been successfully serving large companies in the fields of digital transformation and information security since the advent of the Internet.

Fast and efficient digital transformation solutions with quick implementation and measurable results - SMC Consulting speed icon

Fast and efficient solutions

Our approach is focused on managing and delivering agile projects. We work with short sprints and deliver according to a pre-agreed schedule no matter what.

Industry-leading experts in workflow automation, CRM integration and business process optimization - SMC Consulting excellence icon

The best experts in the industry

A deep understanding of the industry, from its inner workings to external trends, is invaluable. Our team pools industry expertise and develops perspectives, resources, and capabilities so we can prepare you for the challenges and opportunities ahead.

Digital Transformation
HALOITSM LOGO
HaloITSM is a comprehensive IT Service Management platform that enables organizations to streamline their IT operations, automate workflows, and enhance service delivery through a unified service desk solution, offering robust incident management and seamless integration capabilities.
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Ringover logo

Ringover is revolutionizing enterprise telecommunications with an integrated telephony cloud solution, offering advanced collaboration and communication tools for sales teams.

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Document360

Document360 delivers a powerful knowledge base platform that helps teams create, organize, and share documentation efficiently, featuring version control, content collaboration, and advanced analytics to ensure optimal knowledge management.

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Apollo.io's Sales Intelligence and Automation Solutions

Apollo.io is an intelligent sales engagement and prospecting platform that empowers sales teams with data-driven insights, automated lead generation, and advanced contact management tools for enhanced B2B prospecting and revenue acceleration.

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SMC Consulting freshworks
Freshworks offers software solutions for customer service, sales, and marketing, improving customer engagement.
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Make Logo

Make offers an automation platform that allows businesses to connect their applications and processes for seamless coordination and intelligent task automation.

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Optimize the way you work
with our digital toolkit

SMC Consulting delivers enterprise-grade digital transformation solutions tailored to your business needs. With over 25 years of expertise across Belgium, France, Luxembourg, and Switzerland, we specialize in workflow automation, CRM integration, and IT service management for companies of all sizes.

Our certified partnerships include HaloITSM for IT service management, Make.com for intelligent workflow automation, Ringover for cloud communications, and Freshworks for customer engagement. We also provide expert implementation services for Monday.com project management, Apollo.io sales intelligence, and Document360
knowledge management platforms.

Whether you need to streamline operations, enhance customer service, or optimize your IT infrastructure, our proven methodology delivers measurable ROI within weeks.

Solutions adapted to the market
and your business challenges

At SMC Consulting, we offer customized solutions to meet your specific needs. Whether you’re
looking to optimize your sales management, automate marketing, improve customer support,
or manage your projects efficiently, our experienced consultants are here to help.

Our business applications are designed to solve your business problems and maximize your results. To learn more about it, Book a meeting with Business Consultant.

Digital Transformation

Project Management Tool 

Project Management Tool

Optimize your project management with our state-of-the-art tools, designed to help you effectively manage each assignment.
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Digital Transformation

Sales & CRM

Sales & CRM

Discover our CRM and sales management solutions to strengthen your customer relationships, automate your processes, and drive business growth.
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Digital Transformation

Marketing

Marketing

Optimize your marketing planning and advertising campaign management with our innovative solutions, designed to maximize the impact of your campaigns and your customers' engagement. 
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Digital Transformation

Creation & Design

Creation & Design

Optimize your web agency with monday.com, the complete solution to manage your projects optimally.
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Digital Transformation

HR & Recruitment
Tool (ATS)

HR & Recruitment Tool (ATS)

Simplify human resources management with our dedicated applications, including our Applicant Tracking System (ATS) to facilitate your recruitment processes. 
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Digital Transformation

Customer Engagement
& Success

Customer Engagement &
Success

Optimize the customer experience with Freshdesk, our comprehensive customer support solution. Efficiently manage support requests, respond quickly to your customers' needs, and build customer satisfaction for unparalleled success.
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Digital Transformation

IT Service Management (ITSM)

IT Service Management (ITSM)

Optimize your ITSM management and maintain an accurate inventory of your assets with our specialized solutions, integrating a CMBD for a reliable IT infrastructure.
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Digital Transformation

Chatbots & AI

Chatbots & AI

Integrate chatbots and artificial intelligence to optimize customer engagement and provide a more personalized experience for your users.
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Automation Tool

Automation Tool

Automation Tool

Maximize the automation of your workflows with our Make automation platform.
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Communication tool

Communication tool

Communication tool

Optimize the management of your communications and improve interactions with your customers and prospects.
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Our Services

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SMC Consulting 4

Purchasing Advice & Implementation

Our experts guide you in identifying the digital transformation solutions best suited to your specific needs. We work closely with you to understand your goals and challenges, and then help you choose the tools and technologies that will maximize your effectiveness.

Once the decision is made, we ensure a transparent and efficient implementation to ensure that you get the most out of your digital investments.

SMC Consulting Overview
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Integration & Customization

Integration and customization are key to ensuring that digital transformation solutions work in harmony with your existing processes and meet your specific needs. Our team of developers integrates the different systems and applications you need, ensuring optimal fluidity and efficiency in their use.

In addition, we customize these solutions to fit your business perfectly, maximizing their usefulness and value.

SMC Consulting Training
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Training & Getting Started

Training and onboarding are crucial to ensure a smooth transition to new digital transformation solutions. We offer customized training programs for your team, ensuring they quickly master the tools and technologies we put in place.

Our goal is to empower you, so you can get the most out of your digital investments and manage your operations effectively.

SMC Consulting Teams
SMC Consulting 4

Support & After-sales Service

Our commitment to your success doesn’t stop with implementation. We offer a comprehensive after-sales service to ensure that your digital transformation solutions continue to function optimally.

Our support team is available to answer your questions, troubleshoot issues, and provide ongoing maintenance for your systems. We’re here to support you every step of the way on your digital journey, ensuring you’re ready for the challenges ahead.

Our Areas of Intervention

From the initial collection of your business needs to the design and implementation of your workflows, SMC Consulting is here to help you streamline and automate your business operations.   Using our workflow management services, we can help you coordinate and control activities within your organization to ensure the effective and efficient execution of tasks. It involves designing, executing, and monitoring workflows, which are sequences of interconnected tasks or processes. 
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An effective customer experience starts with a clear customer strategy: what are your ambitions, goals, and the value you want to create for your stakeholders? Our advisors are here to help you develop a clear customer vision and customer strategy that provides direction for the change plan and creates support for planned changes. Together with your employees, we then develop a valuable customer experience for your customers.  With Freshworks’ suite of great software, you’ll be able to engage your customers no matter what communication channel they contact you through. You’ll also be able to deliver a better customer experience, automate communications and marketing messages, all in a fully integrated way, all under a single subscription.  Learn More
At SMC Consulting, the focus is on personalizing the no-code experience, taking into account the unique structure and specific needs of your business. With a detailed analysis and in-depth understanding of your business processes, SMC Consulting guides you towards the most appropriate automation strategy. They offer meticulous project management, from selecting the ideal no-code tool to its successful implementation, ensuring that the chosen solution integrates seamlessly with your existing systems and scales with your business. With SMC Consulting’s expertise and the power of Make, businesses can expect seamless automation and seamless integration that accelerates productivity and drives sustainable growth. Working with SMC Consulting means benefiting from a customized automation solution, designed not only to meet today’s digital challenges but also to optimize task management and empower teams. We offer a full range of services to make better use of your data and maximize your returns. We use machine learning and artificial intelligence to provide data analytics and data visualizations. We put the results in the hands of stakeholders through the smart apps we build for you. We offer guaranteed results in two-week sprints.  Learn More
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They Trust Us

DIgital Transformation - Proximus
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DIgital Transformation - Brussels Airport
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Optimize your customer interactions
with effective project management tools

Our agency supports you in the implementation of project management tools adapted to your
business challenges, as well as in the deployment of your customer interactions.
Contact us today to book your consultation and find out how we can help you
maximize your growth opportunities.
Book your free consultation

Frequently Asked Questions

Digital transformation is the strategic integration of digital technologies into all areas of your business, fundamentally changing how you operate and deliver value to customers. At SMC Consulting, we help organizations across Belgium, France, Luxembourg, and Switzerland implement workflow automation, CRM systems, and process optimization tools that reduce manual work, improve efficiency, and accelerate growth. Our approach focuses on practical, measurable improvements that deliver ROI within weeks.

Most SMC Consulting projects deliver initial results within 4-8 weeks. The timeline depends on your current systems, project scope, and organizational readiness. We use an agile methodology that prioritizes quick wins and iterative improvements, ensuring you see value early in the process. Simple automation workflows can be deployed in days, while comprehensive CRM integrations typically take 2-3 months. We’ll provide a detailed timeline during your free consultation.

We specialize in implementing and integrating leading CRM platforms including HubSpot, Salesforce, Microsoft Dynamics 365, Monday.com, and Zoho CRM. Our certified consultants have deep expertise across multiple systems, allowing us to recommend the best solution for your specific business needs, industry, and budget. We also provide custom integrations with existing tools, data migration services, and ongoing support to ensure your CRM delivers maximum value.

Our pricing is transparent and tailored to your specific needs. Small automation projects start at €3,000-5,000, while comprehensive digital transformation initiatives range from €15,000-50,000+. We offer flexible engagement models including project-based pricing, monthly retainers, and pay-as-you-grow arrangements. Every project includes a free initial consultation where we assess your needs and provide a detailed cost estimate with clear deliverables and expected ROI.

Yes! All SMC Consulting projects include post-implementation support and training. We offer flexible support packages ranging from basic email support to comprehensive managed services with dedicated account managers. Our team provides user training, documentation, system optimization, and ongoing updates to ensure your digital transformation continues to deliver value long after the initial implementation. Most clients choose our Premium Support package for peace of mind.

We serve a diverse range of industries across Belgium, France, Luxembourg, and Switzerland, including professional services, IT consulting, financial services, healthcare, manufacturing, and e-commerce. Our industry-agnostic approach focuses on core business processes that apply across sectors: sales automation, customer service optimization, project management, and workflow efficiency. We’ve successfully delivered digital transformation projects for companies ranging from 10 to 500+ employees.