Author: Emmanuel Yazbeck

Diagram showing ITIL 4 to ServiceNow workflows turning best-practice value streams into automated ITSM processes

From process design to configuration: how certified engineers translate ITIL 4 into ServiceNow workflows

Modern AI governance service desk dashboard showing governed ITSM workflows, human oversight controls, and audit trail AI decisions in Benelux

AI governance for the service desk: policies, approvals & audit trails (Benelux)

IT leaders reviewing a regional ServiceNow multi-country ITSM dashboard for France, Belgium and Luxembourg in a shared service center

ServiceNow Multi-Country ITSM: Operating Models for France, Belgium and Luxembourg

IT leaders reviewing dashboards and workflows during a HaloITSM vs Freshservice evaluation for mid-market ITSM tool selection

HaloITSM vs Freshservice vs Jira: Mid-Market ITSM Comparison 2026

IT team discussing a roadmap to reduce ServiceNow implementation risks mid-sized organisations face in Belgium and France

ServiceNow implementation risks for mid-sized organisations: how to de-risk

Architecture diagram showing how observability ITSM connects logs, metrics, traces and ITOM data to streamline incident management

Observability ITSM : which signals matter for faster incident resolution

Dashboard showing real-time ServiceNow ITSM KPIs for incidents, requests, changes, and SLAs to illustrate IT service performance

KPIs and SLA design on ServiceNow: measuring real ITSM value, not just ticket volumes

Diagram showing FinOps ITSM integration connecting cloud cost data with ServiceNow workflows and automation

FinOps ITSM Integration: Turning Cloud Cost Alerts into Governed Tickets

IT leaders reviewing an experience dashboard that visualizes XLA metrics and ITSM user satisfaction across services

XLA metrics : 8 experience signals that predict adoption and deflection

Diagram of a NIS2 CMDB requirements architecture showing services, assets, suppliers and security data for EU cyber resilience

NIS2-ready CMDB: the minimum asset data model for cyber-resilience (EU)

Illustration of ServiceNow CMDB best practices showing connected configuration items, services, and asset data for IT decision-making

Building a reliable CMDB and asset model in ServiceNow: lessons from 80+ ITSM programmes

IT leaders reviewing dashboards that show how agentic AI ITSM automates service desk workflows and incident resolution

Agentic AI in ITSM: 10 service desk workflows you can safely automate in 2026

Diagram showing an ITIL 4 operating model ServiceNow implementation with integrated ITSM workflows and CMDB data flows

Designing an ITIL 4 operating model on ServiceNow with certified consultants from SMC Consulting

Dashboard view of an ITSM self-service portal showing tickets, knowledge base, and ROI metrics for modern IT support teams

Self-service portal: how to reduce L1 tickets by 20–40%

IT team reviewing a digital dashboard that visualizes change management ITSM workflows, risks, and approvals

ITIL Change Management: Process, Types, Roles & CAB (2026)

IT manager reviewing a detailed HaloITSM licensing cost dashboard and budget breakdown on a laptop

HaloITSM licensing cost breakdown: complete pricing guide

CIO team designs a ServiceNow enterprise ITSM strategy to standardise processes and automation across France and Belgium

ServiceNow in your enterprise ITSM strategy: when does it really make sense?

Diagram of ITSM tools connected through the HaloITSM API showing automated ticket, user, and asset data flows

HaloITSM API: advanced automation & integration guide

IT leaders reviewing a structured ITSM vendor evaluation framework and scoring model on a large screen in a modern office

ITSM Vendor Evaluation: Criteria + RFP Template (2026)

French IT team using HaloITSM France on laptops in a modern office to manage cloud-based IT service requests

HaloITSM in France: implementation, support & consulting

IT leaders comparing dashboards of modern ITSM software to identify the best ITSM tools for their organisation

Best ITSM Tools for European SMBs: Top Alternatives 2026

Illustration of a modern service desk workflow explaining what is ITSM and how IT teams manage and improve IT services

What is ITSM?

Architecture diagram showing ITSM SSO Azure AD integration between HaloITSM, Azure AD, and users for secure single sign-on

SSO & provisioning: integrate HaloITSM with Azure AD / Okta (step by step)

IT team building an IT knowledge base with structured articles, templates, and self-service portal on a modern ITSM platform

IT knowledge base: 12 ready-to-copy article templates

SMC Consulting + ServiceNow Partnership

SMC Consulting Partners with ServiceNow for IT Service Solutions

Dashboard showing real-time service desk KPIs and metrics visualising IT support performance and SLA compliance for business stakeholders

Service desk KPIs & dashboards: from SLA to time-to-value

ITAM best practices and automation dashboard in HaloITSM showing full IT asset lifecycle from request to retirement

ITAM + ITSM: 8 actions to lower software costs by 15–30%

Itsm automation

ITSM Automation: 15 Ready-to-Use Workflows to Reduce L1 Workload

ITSM public sector Belgium: GDPR & public procurement

ITSM for the public sector in Belgium: GDPR, public procurement, and support

Diagram illustrating CMDB workflow, showing configuration items and relationships in an ITSM environment with best practices

Build a CMDB in 30 days: method, CSV templates, and errors to avoid

Freshservice → HaloITSM migration checklist (+ downloadable template)

Freshservice → HaloITSM migration checklist (+ downloadable template)

Infographic explaining TCO ITSM, highlighting cost components, pricing models, ROI, and affordability for modern ITSM investments.

TCO of an ITSM tool: method, formulas, and Excel model (FR/BE/LU)

6899a79956d4ce4dab0d72f5 halo itsm

Why mid-sized companies in FR/BE migrate from Freshservice to HaloITSM in 2025

Cherwell vs servicenow

Halo ITSM vs ServiceNow: 7 Key Differences & TCO (2026)

IT SERVICE ITSM

IT Service : Mieux comprendre l’ITSM et son impact sur votre organisation

Comparaison Halo ITSM VS SERVICENOW

Halo ITSM vs ServiceNow : Quel outil choisir pour votre service management

Halo ITSM API: advanced automation

d26d417c-9963-40ed-bd80-414bb328d5b8

Reduce Support Tickets Using AI-Powered Self-Service

fonctionnalité itsm halo solution

HaloITSM : la solution pour optimiser votre ITSM

freshservice support itsm smc consulting

Freshservice Support : Optimisez votre ITSM

project charter

Project Charter: What is it and how do I create one?

Project timelines

Créer une timeline de projet efficace : Guide complet pour un management optimal

SMC consulting Gestion de projet agile sprint

Gestion de projet agile : La méthode des sprints expliquée.

HaloITSM and SMC Consulting Partner to Empower Organizations with Modern ITSM Solutions

SMC Consulting Consultant gestion de projet

Le rôle essentiel du consultant en gestion de projet pour optimiser votre entreprise

Application Ringover : guide complet pour tous les appareils

Application Ringover : guide complet pour tous les appareils

ringover france

Optimisez la téléphonie d’entreprise avec Ringover et SMC Consulting en France

Ringover API

Ringover API: Unlock Your Business Communication Potential

ringover vs aircall

What level of customer support do Ringover and Aircall offer?

ringover support

Support technique pour l’application Ringover : Assistance et dépannage

Ringover

Ringover : Présentation de la solution de téléphonie d’entreprise

service manager

Defining the Service Manager role within ITSM

comparaison freshworks solution

Freshdesk vs Freshservice: Key Differences Explained

ITSM Feshservice

Freshservice : l’outil essentiel pour un ITSM Management efficace

Analyst itsm kpi

Les métriques clés pour évaluer la performance d’un système ITSM

How to migrate to a new ITSM system: complete guide

Téléphonie IP entreprise

Pourquoi passer à la téléphonie IP pour votre entreprise ?

workflow diagrame

Qu’est-ce qu’un workflow diagramme ?

outil gestion ticketing

Qu’est-ce qu’un outil ticketing ?

processus ITIL

Quels sont les processus de l’ITIL ?

Engagement client

Customer engagement : les meilleures techniques pour fidéliser

workflow management

Qu’est-ce que le workflow management ?

Project Manager

Quelle est la différence entre un PMO et un project management ?

automatisation service client

L’automatisation du service client

Gestion de projet Scrum

Qu’est-ce que la gestion de projet Scrum ?

itsm management

Qu’est-ce que l’ITSM ?

Visuel Methode Agile

Qu’est-ce que la gestion de projet agile ?

MoEngage and SMC Consulting

MoEngage & SMC Consulting: Empowering Brands with Insights-Led Engagement

SMC Consulting in the Spotlight

MoEngage & SMC Consulting: Powering Brands with Insights-Led Engagement

SMC Consulting Supports Cocom in Brussels with EU Digital Covid Certificate

ITSM Meetup Benelux: Freshservice Event 2020

Customer engagement is really important for SME owners

How to Drive Customer Engagement

When It Comes to Cybersecurity, the Small and Medium Business Community Needs to Do Better

Customer Engagement: Why Social Media is the Best Option Right Now

US Credit Card company transforms CX with Messaging

Long-term impact of #COVID19 on cybersecurity industry

Messaging transforms financial services customer experience

Securing remote work in the new norm

COVID-19 changes cybersecurity roles and duties

Biases in Perceptions of Information Security Threats

The New Digital Customer Engagement for the New (Ab)normal

SMC Consulting uses AI for personalized customer engagement