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Freshchat helps you engage and delight your customers wherever they are – web, mobile and social messengers.

Freshchat software is more of a modern messaging service due to its versatility. Proactively contacting your customers, qualifying leads and automatically uploading to your CRM (Bots) or automatically answering frequently asked questions (FAQ search function) are among the advantages above standard chat software.


Do more than just chat!

Messaging is the new way businesses interact with customers

Engage Anyone Everywhere

Reach out wherever they are

Engage on web, mobile, and other social messengers.

Automate with bots and AI

Automate with bots and AI

Assist with precise answers and conversations.

Engage with proactive campaigns

Engage with proactive campaigns

Send targeted outbound messages to users.

Freshchat functionalities

Organizing Freshchat optimally offers you many advantages.

Engage with your customers, wherever they are.

Connect with your customers on messaging channels like WhatsApp, Apple Business Chat, Facebook Messenger, etc.

Workflow Automation

Automate with bots and AI

Delight customers with bots and AI that focus on intent, delight, and faster resolution.

Freshchat Bot

Run hyper-targeted campaigns that move people faster down the funnel

Nurture leads, onboard new users, upsell to customers, and re-engage users by sending targeted email, in-app and push messages.

Freshchat Bot

WhatsApp for Freshdesk

Reach 1.5 Billion customers where they’re already present to resolve queries faster with the WhatsApp integration for Freshdesk.


Automate Tickets Assignments

You can automatically assign conversations based on expertise, workload, or skills to the right employee or department. Customers have the opportunity to chat with different departments at the same time. With the Freshworks chat software you can extensively filter by team members, departments, channels, etc.

Workflow Automation

Connect with tools you already use

Integrate the tools that you already use with Freshchat to get all the context in one place.

Freshchat Integrations

Try us. You will love the Freshchat experience.

Start your 21-day free trial. No credit card required. No strings attached.


Freshdesk can be used in combination with Freshchat and other tools such as Freshcaller , Freshsales and Freshservice as a fully-fledged omnichannel platform. After all, customers are happy to decide how and when to contact you. With the set-up of an omnichannel platform you will certainly create great customer experiences.