ITSM Software
Intuitive ITSM Software, Delivered by Experts
Enhance your service delivery with an AI-powered, rapid, and efficient ITIL-aligned Enterprise solution.
You’re in Good Company
100,000+ users, from 75+ countries, trust HaloITSM to deliver their ITSM solution
Unlock the power of AI for your Enterprise
Boost efficiency and productivity with our industry-leading Artificial Intelligence.
Transform your service desk, knowledge creation, and discovery processes. Elevate your customer experience with cutting-edge AI solutions.
All this, and more, included as standard at no extra cost.
Gartner Peer Insights™
The Service Platform that Drives the McLaren Formula One™ Team
Discover the fastest all-in-one platform that transforms how you deliver your IT services.
Everything you need for IT – all in one place
HaloITSM will transform your current ways of working into intuitive, up-to-the-minute workflows. Combined with industry-leading AI functionality, it will enhance your efficiency, consistency and productivity, giving your teams the ability to deliver the very best in service – to customers and employees alike.
HaloITSM is a single, all-inclusive ITSM software solution, and it won’t just standardise your processes- it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business. Present – and future.
INCIDENT MANAGEMENT
Deliver faster resolutions
HaloITSM’s ITIL-aligned processes make it easy to manage incidents and meet SLAs. And it has never been easier to automate your workflows. Or to centralise your communications.
Leverage the power of AI to Triage, Summarise and Categorise incidents or requests to enhance consistency, visibility, and efficiency.
“I can not recommend this product highly enough – so much so that I have now implemented this in two different organisations.”
Mark Render – Head of Digital Systems
SERVICE CATALOGUE
A self-service portal that your users will love
Let your users find and request the exact services they need – from the portal. Because with HaloITSM you can fulfil requests easily, automatically, and with no errors.
Streamline your customer experience through Emotion AI and Virtual Agent features, reducing response times and enhancing user satisfaction.
“HaloITSM’s flexible approach has allowed us to seamlessly replace the existing system whilst maintaining service to our customers. The training and consultancy services provided allowed us to train all staff involved, identify and develop areas of improvement.”
Andrew Hopkins – ICT Applications Team Manager
For enterprises that need an AI-driven ITIL-compliant service desk, HaloITSM delivers every required feature and adds additional user contact channels, a good list of integrations, and a competitive price. Overall, it’s a deserving recipient of our Editors’ Choice award.
CHANGE CONTROL
Have visibility of all changes across the organisation
HaloITSM offers outstanding change management capability. So you and your team can easily track, plan and deliver organisational changes, on any scale. And it’s easy to standardise processes and meet your deadlines, in every part of your organisation.
“Thanks to HaloITSM the time to log a single phone call has gone from around 5 minutes down to roughly 30 seconds! We now log roughly 11,000 tickets a month with ease!”
Dan Hill – IT Helpdesk Team Leader
ASSET MANAGEMENT
Centralise your asset management
Manage your end user assets and configuration items in HaloITSM. HaloITSM’s CMDB is a powerful tool to track your configuration items and visualise dependencies between CIs. So you can log incidents and problems against CIs. And zero in on systematic failings before they cause a major incident.
“HaloITSM allows us to create, enhance and innovate our Customer’s experience of IT Services and allows the customer to be in control.”
Danielle Deeprose – Service Desk Team Leader
CHANGE CONTROL
Integrate HaloITSM with your favourite apps.
Centralise your systems into a single
application by taking advantage of our
HaloITSM integrations.
Customer Success Story
“The HaloITSM services, I’ve got to be honest, are 5 star. We’ve used various different applications and their support hasn’t been as smooth or as quick.”
Gina Hurley – ICT End User Consultant, Cardiff Council
You’re in good company
100,000+ people, from 75+ countries, trust HaloITSM to deliver their ITSM solution
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- Microsoft
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- University of Cambridge
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- Sky
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- Akzonobel
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- Siemens
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- Wolseley
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- Wesfarmers
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- Atlas Copco
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- York University
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- Trumpf
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- SEPA
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- Cardiff
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- Xellia
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- Goodwill
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- Sightsavers
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- Optivo
Why Partner with
SMC Consulting?
At SMC Consulting, we specialize in delivering IT solutions
that transform businesses. Our team of certified experts
will guide you through every step of your HaloITSM
journey—from implementation to ongoing support.
Explore the Future of IT Service Management
Ready to elevate your IT operations? Discover how HaloITSM can streamline your processes,
enhance service delivery, and empower your business to succeed in a digital world.
Let SMC Consulting and HaloITSM redefine your IT service management.
