Contact Management / Customer Segmentation / Marketing Automation

Intelligent Contact Management with SMC Consulting

Create long-lasting customer relationships with our expertise in intelligent contact management. As Freshworks and monday.com
Certified Partners, SMC Consulting is dedicated to enriching the interaction between your business and your customers. We help you structure and analyze your contact data to ensure consistent and relevant communication at every stage of the customer journey.

Maximize Customer Engagement with SMC Consulting

At SMC Consulting, we are masters in the art of designing and deploying tailor-made customer contact management programs. Our expertise ranges from acquiring new customers, to retaining and winning back existing customers, to transforming satisfied customers into true ambassadors of your brand. We strongly believe in the power of personalized event marketing campaigns, which target customers individually and in a timely manner, reacting to significant events in their journey with your company.

Our approach is based on a deep understanding of consumer behavior and psychology, which allows us to develop loyalty programs that not only increase customer satisfaction and Net Promoter Score (NPS), but also build loyalty to your brand. With SMC Consulting, benefit from a proven strategy that makes event marketing a key driver to improve your company’s business performance. Engage in conversation with us to find out how our solutions can be the key to your success.

Our areas of expertise in intelligent contact management

Lead generation & Inbound marketing

In today’s digital age, generating qualitative leads is a crucial part of any company’s growth. At SMC Consulting, we specialize in developing lead generation and inbound marketing strategies that attract and convert. We use engaging content and social media marketing techniques to target and engage your ideal audience. Our integrated approach ensures that each campaign not only generates a high volume of leads, but also focuses on quality and relevance, which significantly increases conversion rates.

Customer Relationship Management

Effective customer relationship management is the cornerstone of customer loyalty and satisfaction. SMC Consulting helps you structure customer contact programs that optimize each interaction throughout the buying journey. From cross-selling to developing loyalty programs, we make sure your customers feel valued and understood every step of the way. Our goal is to turn every touchpoint into an opportunity to strengthen your brand and win back lost customers, building a lasting and profitable relationship.

Data-Driven Customer Contact Plan

Data is the fuel for any successful marketing strategy. At SMC Consulting, we equip you with the tools and techniques to build a data-driven customer contact plan. In our hands-on workshops, we work with you to analyze customer behavior data, buying trends, and feedback to design a contact plan that speaks directly to your customers’ needs and preferences. This data-driven strategy helps anticipate and meet customer expectations, leading to more targeted campaigns and measurable business results.

Benefits of our
Customer Experience Design service

Improved lead conversion

Our intelligent contact management service maximizes the effectiveness of your lead generation campaigns, increasing conversion rates through personalized and timely communications.

Optimization of the customer journey

We structure the customer journey to ensure consistent and efficient follow-up, which facilitates the prospect's progress towards the purchase.

Strengthening the customer relationship

By intelligently managing contacts, we help build and maintain strong relationships, which leads to increased loyalty and more meaningful customer interactions.

Customization at scale

Through the use of data and automation, we personalize interactions with thousands of customers simultaneously, making every communication relevant and engaging.

Responsiveness to customer needs

Our service allows for quick responsiveness to changes in customer behavior and preferences, ensuring that your messages are always relevant.

Reduction of communication costs

By effectively targeting communications, we help reduce unnecessary costs and increase the ROI of your marketing campaigns.

Proactive Lead Management

We anticipate the needs of prospects and customers to propose solutions before they even ask for them, improving conversion rates and customer satisfaction.

Monitoring and of interactions

Monitoring and analysis of interactions

The tools and strategies we implement enable detailed tracking of customer interactions, providing valuable data for the continuous optimization of your contact strategies.

Increasing the efficiency of sales teams

By providing sales teams with relevant information about prospects and customers, we make them more efficient and allow them to focus on closing sales.

They trust us

Take your contact management to the next level with SMC Consulting

Optimize your communication strategy with our advanced contact management solutions. At SMC Consulting, we turn data into meaningful dialogues. By harnessing the power of monday.com and Freshworks’ CRM platforms, we help you build customer connections that not only meet expectations, but anticipate and exceed them. Engage with SMC Consulting to develop contact management that not only builds customer loyalty but also drives business growth. Contact us to start building smarter, more profitable customer relationships today.

Intelligent Contact Management with SMC Consulting

Maximize Customer Engagement with SMC Consulting

Our areas of expertise in intelligent contact management

Lead generation & Inbound marketing

Customer Relationship Management

Data-Driven Customer Contact Plan