Customer Experience / Customer Journey Mapping / CRM Analytics
Customer Experience / Customer Journey Mapping / CRM Analytics
Customer Experience Design by SMC Consulting
Customer experience with our expertise in CRM and digital marketing. At SMC Consulting, as Freshworks and monday.com
Certified Partners, we are committed to optimizing every touchpoint with your customers to create a personalized, high-performing experience.
Optimize your client strategy with SMC Consulting
At SMC Consulting, we’re here to help you build a clear customer experience and a solid customer strategy. These elements are essential to guide your change plan and gain the support needed to implement meaningful improvements. Our expertise goes beyond simple design, as we understand that everything is based on a deep understanding of the needs and expectations of your different customer segments.
We can help you gain this customer experience by using qualitative and quantitative research methods, conducting segmentation research, and developing buyer personas. In addition, our team can work with you to develop a robust business case and a clear project plan, ensuring the success of your initiative.
As a partner of monday.com and Freshworks, we have the tools and knowledge to turn your vision into reality, making the most of the capabilities of these CRM platforms. Contact us today to start designing an exceptional customer experience and maximizing your opportunities for success.
Our areas of expertise in customer experience design
CRM Quick Scan
In the dynamic field of customer relationship management (CRM), a thorough understanding of your current state and goals is crucial. At SMC Consulting, we offer a quick CRM analysis, designed to assess your situation in just one day. This targeted analysis provides you with immediate insights into the strengths and weaknesses of your current CRM system, and establishes a roadmap for the transition to your desired state. Our experts use advanced diagnostic tools to provide you with actionable, actionable recommendations that will serve as a catalyst for your CRM transformation.
Customer Journey Cartographer
Understanding the customer journey is key to delivering personalized and memorable experiences. Our customer journey mapping service at SMC Consulting involves a detailed analysis of your customers’ interactions with your brand, at every stage of their journey. By identifying and segmenting your customers’ needs and behaviors, we create a solid foundation for developing buyer personas and conceptualizing innovative customer services. This mapping acts as a valuable tool for the entire organization, fostering a cohesive and user-centric customer view.
Customer Experience Designs
Customer experience is the new battleground for differentiation and loyalty. SMC Consulting specializes in designing customer experiences that captivate and engage. We work closely with your team to develop tailored customer experiences that reflect your brand’s values and aspirations. From the subtle integration of CRM technologies from monday.com and Freshworks, to the implementation of optimized customer journeys, our goal is to elevate every customer interaction, turning it into an opportunity to strengthen the relationship and increase long-term value for your business.
Benefits of our
Customer Experience Design service
Improved customer satisfaction
Improved customer satisfaction
Differentiation in the market
Differentiation in the market
Increase in sales and average order value
Increase in sales and average order value
Best Customer Engagement
Best Customer Engagement
Collection of relevant data
Collection of relevant data
Service Cost Optimization
Service Cost Optimization
Customer-Driven Product/Service Innovation
Customer-Driven Product/Service Innovation
Improved Brand Reputation
Improved Brand Reputation
Operational Efficiency
Operational Efficiency
Decision-making based on customer experience
Decision-making based on customer experience
They trust us
Transform your Customer Relationship with SMC Consulting
Customer experience design is at the heart of modern success. At SMC Consulting, we make your vision a tangible reality. Our deep expertise in the customer journey, combined with the strategic use of CRM tools from monday.com and Freshworks, allows us to create experiences that not only meet your customers’ expectations but exceed them. Contact SMC Consulting now to build a customer experience together that makes an impression and propels your business to new heights.
