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Read more →ITSM consultancy · Belgium · Luxembourg · France
An independent ITSM consultancy to improve your IT services, processes and tools
SMC Consulting is an ITSM consultancy in Belgium, Luxembourg and France. We help IT teams get more from their service desk, their ITIL processes and their ITSM tool, whichever vendor it comes from, and we stay until the results are measured.
- ITIL v4 certified consultants
- Independent advice
- No third-party subcontracting
- Free 30-minute ITSM audit
Trusted by IT teams at AXA, BNP Paribas Fortis, Brussels Airport and more
- projects since 1995
- 400+
- ITSM implementations
- 180
- clients
- 220+
- certification for every consultant
- ITIL v4
“SMC Consulting helped us step back and look at our service desk properly. Concrete recommendations, prioritised and immediately usable.”
When your service management no longer supports the way your teams work
Your teams work around the tool
Users send emails and pick up the phone instead of opening a ticket, because the tool was configured around the vendor's defaults rather than your processes.
The backlog keeps growing
Tickets pile up faster than your team can close them, SLAs are reported every month but nobody steers them, and the same incidents come back week after week.
Your contract is up for renewal
Your ITSM contract ends within the year and you have no clear view of the alternatives, their real cost or what moving your history across would involve.
Your ITSM project has stalled
An implementation or a migration started months ago, the go-live date keeps slipping, and your teams are losing faith in the tool before they have even used it.
Our ITSM consulting services
Free ITSM audit
30 minutes with a senior consultant: a maturity score and your 3 priorities.
ITSM tool selection
A shortlist and a decision grid built on your requirements, users and budget.
ITSM implementation
Scoping, configuration and adoption on the platform you choose.
ITSM migration
Move to a new tool with your history, workflows and users intact.
Service desk optimisation
Backlog, SLAs and adoption improved without starting from scratch.
NIS2 in your ITSM
Asset inventory, 24h/72h incident reporting and evidence, built into your ITSM.
Why an independent ITSM consultancy
Vendor neutrality
We compare platforms on your requirements, users and budget, not on a resale margin. Our advice is independent. If you choose HaloITSM, we can also supply the licences as its certified partner, and we tell you so up front.
Field expertise
Our consultants have run service desks and delivered 180 ITSM implementations. The people who scope your project are the ones who deliver it; we do not hand it to a third-party subcontractor.
Measured results
Every engagement starts from a baseline: backlog, SLA compliance, adoption. Six months later we measure the same indicators with you.
Free 30-minute audit
A senior consultant reviews your service desk with you: a maturity score and your 3 priorities.
Diagnosis in 2 weeks
Processes, tool data and team interviews, to find what really holds the service back.
Costed roadmap
Prioritised actions with effort, cost and expected gain, so you can decide what comes first.
Execution with your teams
We configure, migrate or reorganise alongside your people, so they own the result.
Results at 6 months
We measure the same indicators again and agree the next steps with you.
HaloITSM: our pick
When a client asks which tool we would choose, the answer is usually HaloITSM: the ITIL processes a mid-size IT team needs, out of the box, at a mid-market price. You can try it for 30 days, 15 of them guided by SMC Consulting.
HaloITSM, Lansweeper, Document360: how they work together
HaloITSM runs your service desk, Lansweeper feeds it with an accurate asset inventory, and Document360 holds the knowledge your users and agents need.
The 10 ITSM platforms we advise on
- HaloITSMOur pick · certified partner
- ServiceNow ITSM
- Freshservice
- Jira Service Management
- TOPdesk
- EasyVista Service Manager
- Ivanti Neurons for ITSM
- Xurrent (formerly 4me)
- GLPI
- ManageEngine ServiceDesk PlusNot yet delivered by SMC Consulting
All 10 ITSM platforms we work with Compare the 10 best ITSM tools
What IT teams say about working with us
“We already had an ITSM solution, but it was poorly used. The audit let us identify the right levers.”
“SMC Consulting's advisory approach let us improve our workflows and align the tool much better with our internal processes.”
Frequently asked questions
Is the 30-minute ITSM audit really free?
Yes. The audit is a 30-minute video call with a senior consultant. You leave with a maturity score and your three priorities, with no commitment.
Who will I speak to at SMC Consulting?
A senior ITIL v4 certified consultant, from the first call. The consultants who scope your project are the ones who deliver it; we do not hand your project to a third-party subcontractor.
Do you sell ITSM licences?
Our advice is independent. If you choose HaloITSM, we can also supply the licences as its certified partner, and we tell you so up front. We also resell Lansweeper and Document360.
Are you a general IT consultancy?
No. We are an IT consultancy, Belgium-based since 1995, that works on one field: IT service management. Think of it as management consulting, Belgium, Luxembourg and France, applied to the IT department: its processes, its organisation and its tools.
Do you work in Belgium, Luxembourg and France?
Yes. We work on site or remotely across Belgium, Luxembourg and France.
What does a typical ITSM consulting engagement look like?
Most start with the free audit and a two-week diagnosis, followed by one or two services such as tool selection, implementation or service desk optimisation. We review the results with you six months later. Our ITSM consulting services page describes each service in detail.
Book your free ITSM audit
30 minutes with a senior consultant: a maturity score and your three priorities. Free, no commitment.
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