HaloITSM is the ITSM tool we recommend most often, and SMC Consulting is a certified HaloITSM partner in Belgium, Luxembourg and France. Our ITIL v4 certified consultants help you decide whether Halo ITSM fits, then implement it, migrate your data, train your teams and keep the platform improving after go-live.
Reviewed by Emmanuel Yazbeck, CEO · facts checked 2 October 2026
We work on ten ITSM platforms and we recommend the one that fits each client. For most mid-size IT teams that need real ITIL depth, that is HaloITSM, for four reasons:
Halo is not the right answer for everyone: teams whose first priority is AI ticket deflection out of the box, or global enterprises with more than 10,000 agents, may be better served elsewhere. Our comparison of the 10 best ITSM tools shows where each platform stands. Good to know: the vendor now trades as Halo (usehalo.com); the product is still HaloITSM.
Our HaloITSM consultants are ITIL v4 certified and work in French, Dutch and English.
A free 30-minute ITSM audit, then an independent tool selection if you need one. If another platform fits better, we say so.
Processes first, then configuration, integrations, training and go-live, with a fast-track option for the essentials.
Tickets, users, knowledge and assets moved from your current tool, validated before cutover, and planned to avoid service interruption.
Support, health checks and improvement cycles for HaloITSM customers, including those implemented by another partner.
Book a live demo on two or three of your own scenarios, or start a free HaloITSM trial: 30 days, 15 of them guided by SMC Consulting.
Each module is set up around an ITIL 4 practice your teams already run, or need to run. Halo AI (triage, summaries, knowledge suggestions) is included and switched on where it helps; read our independent view on AI for ITSM.
Priority matrix, SLAs, escalation before breach and a major incident process your agents follow under pressure.
Recurring incidents traced to root causes, known errors and workarounds, so the same ticket stops coming back.
Standard, normal and emergency changes, a CAB only where the risk justifies it, and impact read from the CMDB.
A portal and service catalogue people use, with knowledge suggested before a ticket is logged.
The configuration items that drive incidents and changes first, fed automatically rather than typed by hand.
Hardware, software and licences tied to users, tickets and contracts, from purchase to disposal.
Halo publishes one price per agent per month, billed annually, and it goes down as you add agents. Every module is included: incident, request, problem and change, the CMDB and asset management, automation, Halo AI and the integrations. End users and portal users are free.
| Agents | Price per agent per month |
|---|---|
| 1–24 agents | €75 |
| 25–49 agents | €69 |
| 50–99 agents | €65 |
| 100–249 agents | €59 |
List prices from Halo (usehalo.com/pricing), checked on 28 September 2026, excluding VAT. Halo also requires an onboarding package with every purchase, quoted by scope: SMC Consulting scopes and delivers it.
Our advice is independent. If you choose HaloITSM, we can also supply the licences as its certified partner, and we tell you so up front.
Our pick for organisations that need governed ITIL 4 processes and a strong CMDB at a transparent, all-inclusive price per agent.
A broad enterprise platform. SMC Consulting is also a ServiceNow implementation partner, so we recommend it when its scope fits your organisation.
SaaS ITSM from Freshworks, billed per agent by plan (Starter to Enterprise). Problem and change management start at the Pro tier, and the Freddy AI Copilot is a paid add-on. We compare both tools feature by feature.
A senior consultant reviews your service desk, volumes, tools and goals with you. You leave with a maturity score and three priorities.
We confirm that HaloITSM fits, and agree the first release: which processes, which integrations, which data.
Licences, onboarding and our consulting in a single quote, with one point of contact.
Design workshops, configuration, integrations, data, training and go-live, with your teams involved at each step.
The indicators agreed at the start are measured again, and the next improvements are chosen from the data.
Our home market. A Belgian team based in Braine-le-Château, working on-site, remotely or both, in French, Dutch and English. One portal and catalogue can serve FR, NL and EN users without duplicating the work.
Multi-entity groups and regulated organisations that need audit-ready change and CMDB records, delivered from Belgium with on-site workshops.
French-speaking consultants for teams leaving EasyVista or GLPI, working remotely with on-site workshops.
The client logos on this page are organisations that trust SMC Consulting with their ITSM projects; client stories are added as clients approve them.
Yes. SMC Consulting is a certified HaloITSM implementation partner for Belgium, Luxembourg and France. Our consultants are ITIL v4 certified, and we work in French, Dutch and English.
Halo's list price goes from €75 per agent per month for up to 24 agents down to €59 for 100–249 agents (lower above 250; see the pricing page), billed annually, with every module included. Onboarding is a separate package quoted by scope. See the HaloITSM pricing page for the full table and a cost calculator.
Both. Our advice is independent. If you choose HaloITSM, we can also supply the licences as its certified partner, and we tell you so up front. You get licences, onboarding and consulting in one quote.
It depends on the processes, integrations and data in scope. For a mid-market ITIL scope, our comparison guide gives 8 to 16 weeks to the first live processes. A fixed-scope fast-track puts the essentials live in 6 weeks. See HaloITSM implementation.
Yes, if you choose it: the SaaS edition runs in the AWS Frankfurt region for EU customers. HaloITSM is also available as a private cloud or installed on your own servers, which keeps the data on your infrastructure.
It depends on your scope, not on a brand. For a mid-size IT team that needs ITIL depth and a CMDB in one licence, HaloITSM is usually our pick. ServiceNow fits organisations that need a broad enterprise platform; we are its implementation partner too. Our ITSM platforms page explains how we advise on the ten tools.
Yes. HaloITSM supports several languages for agents and for the self-service portal, so a Belgian organisation can serve French- and Dutch-speaking users side by side, with English for international teams. Our consultants work in all three languages and set up the portal, notifications and knowledge articles in each one you need.
A live demo with an ITIL v4 certified consultant, then a free trial: 30 days, 15 of them guided by SMC Consulting.
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