News

Insights, guides, and updates from SMC Consulting.

SMC Consulting becomes a Lansweeper Solution Partner to deliver a smarter foundation for modern IT operations

SMC Consulting joins the Lansweeper partner ecosystem to connect asset discovery with HaloITSM, ServiceNow and Freshservice for a complete, current CMDB.

Dashboard showing IT asset carbon footprint data for CSRD and Green ITAM reporting

September 7, 2026

CSRD & IT: measuring IT asset carbon footprint without a heavy toolchain

Discover how Green ITAM helps measure your IT asset carbon footprint, improve CSRD IT readiness, connect asset data, and support credible sustainability reporting.

Human in the loop ITSM workflow showing AI approvals, escalation rules, and service desk governance

August 21, 2026

Human in the Loop ITSM: When to Stop an AI Agent in ServiceNow or HaloITSM

Human in the loop ITSM lets AI handle routine service desk work while people approve high-risk actions, monitor governance, and manage escalation rules.

August 13, 2026

ServiceNow ITSM Strategy & Roadmap

Build a ServiceNow ITSM strategy and roadmap for governance, automation and reporting — with SMC Consulting's certified ITSM engineers.

ServiceNow vs HaloITSM comparison for Benelux ITSM cost, governance and time to value

August 6, 2026

ServiceNow vs HaloITSM for Benelux enterprises: TCO, time-to-value and governance

ServiceNow vs HaloITSM buying guide for Benelux organisations comparing ITSM TCO, governance, implementation effort, scalability and faster time to value.

ServiceNow ITSM TCO model showing costs, value realisation, ROI and platform investment planning

August 3, 2026

ServiceNow ITSM TCO: business case and value realisation

Learn how to assess ServiceNow ITSM TCO, build a robust business case, model lifecycle costs, and prove ITSM value realisation before committing budget.

ServiceNow ITSM compliance dashboard showing audit controls and workflow evidence

July 29, 2026

Audit-ready ITSM on ServiceNow: controls, traceability and compliance by design

ServiceNow ITSM compliance turns everyday incidents, changes, approvals, and records into audit-ready evidence through governed workflows, controls, dashboards, and continuous improvement.

July 27, 2026

ServiceNow partner collaboration model

Learn how a ServiceNow partner collaboration model defines roles, RACI, governance, delivery, adoption, and continuous improvement for stronger ITSM outcomes.

AIOps vs monitoring dashboard showing event correlation and noise reduction for IT operations

July 20, 2026

AIOps vs traditional monitoring: what actually works for mid-market IT in 2026

AIOps vs monitoring is not an either/or choice. Learn how mid-market IT teams can combine visibility, event correlation, noise reduction and ITOM strategy.

Dashboard showing SaaS spend optimization 2026 with license usage, renewals, and savings insights

July 9, 2026

SaaS spend optimization 2026: detect unused licenses with SSO + usage data

SaaS spend optimization 2026 helps organizations reduce wasted subscriptions with usage data, SSO logs, unused license detection, safe reclamation, and stronger SaaS governance.

Three minimalist isometric podiums at different heights in navy, slate, and cyan with golden accent — ITSM vendor evaluation hero

June 24, 2026

ITSM Vendor Evaluation Criteria (2026 Guide)

A vendor-neutral framework for evaluating ITSM platforms. Covers functional fit, TCO, NIS2 compliance, integrations, AI capabilities, and a weighted scorecard to choose the right tool.

SLA vs XLA dashboard comparing IT service reliability with employee experience metrics

June 23, 2026

SLA vs XLA for executives: how to build a KPI dashboard your CIO will trust

SLA vs XLA explains why green ITSM metrics can still hide poor user experience, and how CIOs can build dashboards that connect reliability, sentiment and business outcomes.